Due to the perishable nature of food products, we generally cannot accept returns or offer refunds for products that have been opened, consumed, or stored outside the recommended conditions, except where required by applicable consumer protection laws.
If you receive:
Please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
Where appropriate, we may offer:
Orders may be cancelled before they have been processed for dispatch.
Once an order has been shipped, it cannot normally be cancelled.
Where a return is authorised, products must:
Returns sent without prior approval may not be accepted.
The following items are generally not eligible for return:
Approved refunds will be processed to the original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Shipping charges are generally non-refundable unless the return is due to our error.
If you experience an issue with your order, we encourage you to contact us first so we can resolve it promptly before initiating a payment dispute.